pjko's Privacy Policy
Your personal information is completely safe with us — pjko protects your privacy through SSL encryption and strict security protocols.
This privacy policy applies to all users of the pjko platform. By using our website, you are considered to have agreed to the terms of this policy. If this policy changes, we will publish an update on the platform. We encourage you to read it regularly.
1 Introduction & Purpose of the Policy
pjko operates a safe, reliable, and transparent online betting platform for players in Bangladesh. We firmly believe that the protection of your personal information is a fundamental right. The purpose of this privacy policy is to clearly inform you about what types of information we collect, how we use it, who it is shared with, and how you can maintain control over your own information.
By registering or starting to use the pjko platform, you acknowledge that you have read, understood, and agreed to this privacy policy. If you are under 21 years of age, please do not use our platform.
2 What Information We Collect
We collect various types of information to manage your account on the pjko platform, improve our services, and ensure security. These are detailed below:
Personal Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical & Usage Information
- IP address and device information
- Browser type and operating system
- Site visit times and page view records
- Cookie and session data
- Gaming activity logs
We never store your password — only an encrypted hash is saved. Financial information is always protected through industry-standard encryption.
3 How We Collect Information
pjko collects information through the following methods:
- Directly provided: Information you give when filling out a registration form, contact form, or sending a message to support.
- Automated collection: Through cookies, log files, and tracking technologies when you visit our site.
- Payment processing: When making transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
- Gaming activity: Gaming logs are generated automatically while you play games on the platform.
- Third parties: Information received from identity verification services.
4 Purpose of Using Information
pjko uses collected information only for the following legitimate purposes. We do not use your information for any unauthorized purpose.
For Service Operations
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals
- Providing gaming services and maintaining records
- Providing bonuses and promotional benefits
- Managing VIP program membership
For Security & Fraud Prevention
- Detecting fraud, money laundering, and unauthorized activity
- Ensuring account security
- Controlling access by minors
- Ensuring responsible gaming
For Service Improvement & Personalization
- Improving the user experience
- Recommending relevant games and offers
- Resolving technical issues on the website
- Improving support services
For Communication
- Important notifications related to your account
- Transaction confirmation messages
- Responses to support requests
- Promotional information with your consent
5 Sharing & Disclosure of Information
pjko never sells your personal information to third parties. However, information may be shared in the following circumstances:
Service Provider Partners
We use trusted third-party services for payment processing, identity verification, technical support, and anti-fraud services. These partners are bound by strict confidentiality agreements and may only use the information for the specified purposes.
Legal Obligations
Information may be disclosed in response to applicable laws in Bangladesh, court orders, or legitimate requests from regulatory authorities. In such cases, we provide only the necessary information.
Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new owner. In such cases, we will provide advance notice.
Important: We do not share your financial information, identity document details, or gaming history with any marketing agency or advertising network.
6 Cookies & Tracking Technologies
The pjko website uses cookies and similar technologies that help improve your browsing experience.
Types of Cookies
- Essential cookies: Required for maintaining login sessions and security — these cannot be disabled.
- Functional cookies: For remembering your preferences and settings.
- Analytics cookies: For collecting website usage statistics — these can be disabled.
You can control or delete non-essential cookies from your browser settings. However, this may limit some features of the service.
7 Data Storage & Security
pjko gives the highest priority to the security of your information. We use industry-standard security measures:
- SSL/TLS Encryption: Full encryption is ensured during data transfer.
- Encrypted Database: Sensitive information is stored in encrypted form.
- Firewall & Access Control: Strict security layers to prevent unauthorized access.
- Regular Security Audits: Regular audits to identify system vulnerabilities.
- Two-Factor Authentication: An additional layer of protection for your account.
Data Retention Period
Information is retained while your account is active. Even after account closure, certain information may be kept for a defined period due to legal obligations, dispute resolution, or fraud prevention needs. Once that period expires, the information is securely deleted.
8 User Rights
As a user of the pjko platform, you have the following rights regarding your own information:
Access & Review
You can request to view the information we hold about you at any time. We will provide this information to you within a set timeframe.
Right to Correction
If there is any inaccuracy or incompleteness in your personal information, you may request a correction. We will update the information after verification.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing transactions.
Unsubscribe from Marketing Communications
You may opt out of promotional notifications at any time. To do so, contact [email protected] or change your preferences from your account settings.
To exercise any of your rights, contact us at: [email protected]. Our support team is available 24/7 to assist you in Bengali and English.
9 Protection of Children & Minors
pjko provides services only to those aged 21 and above. We never intentionally collect information from minors. Age verification is mandatory at the time of registration.
If we become aware that information from a minor has been accidentally collected, we will immediately close that account and delete the relevant information. If a parent or guardian believes their child has used our platform, please contact [email protected].
10 Policy Changes & Contact
pjko reserves the right to change this privacy policy at any time. For significant changes, we will send a notification to your registered email and publish a special notice on the platform.
Continued use of the platform after a policy change will be considered as your agreement to the new policy. We therefore encourage you to read our privacy policy regularly.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact our support team:
11 Responsible Gaming & Data Protection
pjko is committed to responsible gaming. We can analyze information about your gaming behavior to identify risky patterns and provide assistance when needed.
If you request self-exclusion, setting deposit limits, or temporarily pausing account activity, we will use your information to carry that out. This information is never shared with third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.