Someone I know has a gambling problem — how can I help?

Start by having an open conversation with them — with empathy, not judgment. You can reach our support team at support@pjko.mom or via live chat and they can guide you on next steps. If needed, seek help from a professional mental health counsellor.

Safe & Responsible Gaming

pjko's Commitment to Responsible Gaming

pjko believes entertainment should always be controlled and safe. Our tools and guidelines are here to keep you protected.

Our Responsibility & Commitment

pjko is known as a trusted entertainment platform for players in Bangladesh. We understand that online betting is a source of enjoyment for many, but it can sometimes get out of control. That is why pjko has made responsible gaming a core foundation of our platform.

Our goal is to create an environment where every player can understand their own limits, use the necessary protective tools, and enjoy a safe playing experience. Gaming should be for entertainment — not as a financial solution.

At pjko, only individuals aged 21 or above may open an account and place bets. This restriction is strictly enforced and is essential for protecting minors.

Protective Tools

Setting Deposit Limits

pjko lets you set daily, weekly, or monthly deposit limits. This way you decide for yourself how much money you spend on betting. Once a limit is set it takes effect immediately, and a waiting period applies before it can be increased.

Time-Out Feature

If you feel you need a break, use pjko's time-out feature. You can temporarily suspend your account for anywhere from 24 hours to 30 days. During this period logging in will not be possible and no bets can be placed.

Self-Exclusion

For long-term support you can choose self-exclusion. This allows you to completely close your account for a set period (6 months to permanent). If you attempt to open a new account while self-exclusion is active, it will be rejected.

Session Time Limits

At pjko you can also set a limit on how long you play in one sitting. After the set time the platform will automatically alert you and ask you to take a break. Avoiding long sessions is also good for your mental wellbeing.

Reviewing Your Gaming History

Use the pjko account dashboard to review your own betting activity. You can see how long you have played, how much you have deposited, and how much you have withdrawn. Understanding your own patterns is the first step toward responsible gaming.

Age Verification

pjko strictly enforces the 21+ age requirement. Submitting a valid ID at the time of account registration is mandatory. Accounts belonging to minors are closed immediately and any associated balance is returned.

Signs of a Gambling Problem

If any of the following signs appear in you, it is time to seek help. Acknowledging a problem takes courage.

Feeling the urge to bet more in order to recover lost money.
Neglecting time with family, friends, or work because of gaming.
Lying to or hiding your betting activity from family.
Taking loans or selling valuables to fund gambling.
Feeling restless or irritable when you cannot play.
Trying to stop betting but failing to do so.
Spending money meant for bills or food on betting.

The 21+ Age Rule

Betting at pjko is for those aged 21 and above only. Creating an account on behalf of a minor or helping them bet is strictly prohibited. Parents should use parental control software on their devices.

Need Support?

If you feel that gambling is causing problems in your life, please get in touch with us. pjko's 24/7 live chat support team is ready to help you in Bengali.

24/7 Live Chat — in Bengali & English

[email protected]

How to Use the Protection Tools

Log in to your account

Choose a Limit or Break

Select the option you need from deposit limit, session limit, or time-out.

Confirm

Confirm your chosen limit or time-out. The change will take effect immediately and you can also let us know via live chat.

Get Support

For any issue, contact us via 24/7 live chat or at [email protected]. Our team is always here for you.

Build Healthy Gaming Habits

The best way to enjoy recreational betting is to follow some healthy habits. pjko always recommends that you only use money for betting that you can afford to lose without it affecting your daily life.

Before each session, set a budget for yourself and stop when you reach that limit — whether you are winning or losing. Remember, there is no guarantee of winning and luck does not always go your way. Chasing lost money by placing more bets is a dangerous habit.

Never think of betting as a source of income. It is simply a recreational activity. Spend time with family and friends, and maintain a healthy balance between your hobbies and professional life.

Set a budget and stick to it.

Take a break before it becomes a habit.

Avoid betting while drinking or acting on emotions.

Decide your play time limit in advance.

Review your betting history regularly.

Do not hesitate to seek help immediately if you have a problem.

Responsible Gaming FAQ

Log in to your pjko account, go to Profile Settings, and select the "Responsible Gaming" option. There you will find the option to set daily, weekly, or monthly deposit limits. If you have any trouble, let us know via our 24/7 live chat.

You can withdraw any balance remaining in your account before activating self-exclusion. Withdrawals are typically completed within 30 minutes to 3 hours. No betting activity will be possible while the exclusion is active.

A time-out is a temporary break (24 hours to 30 days) after which your account is reactivated automatically. Self-exclusion is long-term (6 months to permanent) and requires you to contact pjko support to end it. Self-exclusion is more effective for serious problems.

Start by having an open conversation with them — with empathy, not judgment. You can reach our support team at [email protected] or via live chat and they can guide you on next steps. If needed, seek help from a professional mental health counsellor.

Yes. pjko verifies age at registration and accounts for those under 21 are not approved. Parents are also advised to use parental control software on shared family devices and to keep their login credentials secure.

Enjoy Entertainment Safely

Play responsibly and enjoy the best games and offers at pjko.

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