Frequently Asked Questions
pjko FAQ — answers to all your questions
Deposits, withdrawals, account verification, VIP benefits, and responsible gaming — find detailed answers to all important questions about your experience with pjko right here.
We have put together this FAQ page to make your journey at pjko as smooth and comfortable as possible. From depositing and withdrawing to account verification, VIP cashback, and safe gaming advice — our support team is always ready to help in English. Browse the categories below and find the answer you need. If you cannot find an answer to your question, reach us via 24/7 live chat or email.
Frequently Asked Questions
Withdrawal Questions
After submitting a withdrawal request, it may temporarily show as 'pending' while identity verification and security checks are carried out. This is a normal part of the process. It usually completes within 30 minutes to 3 hours. If it takes longer, please let us know via live chat.
To withdraw bonus winnings, you must first meet the wagering requirement. Wagering is calculated only on the bonus amount, not the deposit. For example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 25 = ৳25,000 in bets before the bonus winnings become withdrawable. Once the requirement is met, you can withdraw a minimum of ৳500.
Yes, pjko's withdrawal service runs 24 hours a day, 7 days a week. Mobile banking methods like bKash, Nagad, Rocket, and Upay typically process payments quickly at any time. Bank transfers may be affected by banking hours.
After a request is approved, the money usually reaches your mobile wallet or bank account within 30 minutes to 3 hours. First-time withdrawals or large amounts may take a little longer for verification.
The minimum withdrawal amount at pjko is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your balance is above this limit and the wagering requirement has been met.
Account Verification
Verification is usually requested before your first withdrawal or if unusual activity is detected on your account. This is a standard security step to keep your account safe. Submitting your documents promptly will speed up the verification process.
The identity verification process (KYC) helps prevent fraud and money laundering, and ensures that only the genuine account holder can withdraw funds. It is done to protect your account and your money.
Yes, this is important. The name on your pjko account must exactly match the name on your bKash / Nagad / Rocket / Upay or bank account. If the names do not match, your withdrawal may be blocked. Make sure to use the correct name when registering.
Documents generally accepted for identity proof are: National ID card (NID), passport, or driving licence. For address proof, a recent bank statement or utility bill may be accepted. Photos of documents should be clear and complete.
VIP Program
Your VIP level increases automatically the more you play at pjko. The more active you are, the faster you will move up. While specific turnover thresholds are not published, regular and consistent gameplay can take you from Bronze all the way to Diamond.
pjko's VIP program has 5 tiers in total:
- Bronze — up to 0.2% cashback per week
- Silver — up to 0.5% cashback per week
- Gold — up to 0.7% cashback per week
- Platinum — up to 1.0% cashback per week
- Diamond — up to 1.2% cashback per week
In addition to weekly cashback, VIP members get access to special bonus offers, priority support, and exclusive promotions. Higher-tier members also enjoy faster withdrawal processing and higher weekly cashback rates.
Each week, a set percentage of your net losses is returned to you as cashback. For example, at Diamond tier you can receive up to 1.2% cashback. Cashback is credited to your account automatically at the end of each week.
Limits & Controls
Some common signs: repeatedly chasing losses, spending beyond your budget, losing focus on family and work, feeling restless when not playing. If you notice these signs, take a break and visit our responsible gaming page.
A cooling-off period lets you temporarily close your account for a set amount of time. Choosing self-exclusion allows you to stay away from your account for a longer period. To activate either of these options, contact our 24/7 live chat support.
Yes, as part of responsible gaming you can set daily, weekly, or monthly deposit limits for yourself. To enable this, contact our support team via live chat. Once a limit is set, it will not be possible to deposit beyond it.
Yes, pjko is strictly for those aged 21 and above only. Age is verified at registration and confirmed during the account verification process. Protecting minors is central to our responsible gaming policy.
You will find self-control tools and guidance on pjko's responsible gaming page. Contact our 24/7 live chat support or email [email protected] and our team will assist you confidentially.
How to Deposit
The following deposit methods are currently available at pjko:
- bKash — Bangladesh's most popular mobile banking
- Nagad — mobile financial service from the postal department
- Rocket — mobile banking from Dutch-Bangla Bank
- Upay — fast and easy mobile payment
- Bank Transfer — major banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank
pjko does not charge any deposit fee of its own. However, your mobile banking or bank transfer provider may apply their own transaction charges depending on the method used. Contact your payment provider for exact charges.
You can deposit a minimum of ৳200 using any payment method. Starting with a small budget is possible. If you deposit ৳200 or more for the first time, you have the chance to receive a 100% welcome bonus — up to ৳8,000.
To deposit with Nagad: log in to your pjko account, select the deposit option, and choose Nagad. Send the required amount to the pjko Nagad number shown, then enter the transaction ID. The funds will be added to your account within a few minutes.
Deposits made via bKash, Nagad, Rocket, and Upay are generally reflected in your account within a few minutes. Bank transfers may take a little longer. If the money does not arrive within the expected time, contact live chat with your transaction ID.
Still have questions?
Our support team is available 24 hours a day, 7 days a week in both English and Bengali. Reach us via live chat or email — you will receive fast and courteous assistance.